Frequently Asked Question
How can I avail my First Free Session offer?
Click on the 'Connect' Page and select the astrologer you want to connect with for free. Fill and submit the details. Wait for the astrologer to join; the wait-time will be displayed on the screen.
Are free sessions available?
Yes! Keep an eye out for special offers like free chats or calls with select astrologers. First-time users may also receive bonus wallet credits upon signup or recharge.
Why don't I see any Free Offer on my account?
If you have already taken a session from another account, you won't be able to take another session.
Is my personal information secure?
Definitely. All calls and chats are protected with end-to-end encryption. Your conversations and personal details remain private and confidential.
How do I get in touch with customer support?
Go to the support section from the profile menu or homepage. You can chat directly with a representative or browse through the most common help topics like wallet, connection, or session-related queries.
Why is there a high Wait Time?
High wait time may be due to many free users on the platform. Please wait or try again later.
What should I do if I missed my free session?
Your free session remains in your account until you use it to talk to the astrologer.
What to do if I am not satisfied with the free session?
Astrologers typically answer 1-2 questions in a free session. If the astrologer does not reply, please reach out to us via support chat. For detailed guidance and remedies, recharge your wallet and connect again.
What should I do if I was charged incorrectly in my previous order?
To resolve this issue, please connect with us through customer support chat.
Why didn't the Astrologer answer?
To resolve this issue, please connect with us through customer support chat.
Why did I get different predictions from different astrologers?
Different Prediction:
Astrologers use mathematical calculations based on your chart to determine event probabilities. When probabilities range from 40% to 60%, different predictions may arise. However, if the probability exceeds 70%, predictions tend to align.
Different Dates Clarification:
Astrology identifies various yogas for events, such as marriage, which can span from a few days to several years, with multiple occurrences in a lifetime. Optimistic astrologers may mention the first day of the yoga, while more conservative ones may cite the last date.
Wrong Ascendant Resolution:
Due to the movement of planets every 2 hours, individuals born around this time (on the cusp) may experience changes in Ascendant and Moon signs across different software. Astrologers consider this while providing predictions, but if issues arise, please inform us.
Second Opinion:
Customers often seek second opinions from other astrologers as individual accuracy rates typically range from 70-95%.
What steps should I take when money was debited but the amount is not added to the wallet?
To resolve this issue, please connect with us through customer support chat.
Why am I not receiving calls from Astrologers?
If unable to receive calls, please check these 4 things:
1. Check the network of your phone or restart your network.
2. Ensure you have entered the correct number.
3. Confirm that you have not blocked our number.
4. If issues persist, try using an alternate number, which should resolve the problem.
How can I change my registered number?
Unfortunately, we don't have an option to change registered number as of now.
Why am I unable to log in to the app?
If OTP isn't working, attempt Truecaller login. If the issue persists, capture a screenshot of the error and share it with us via support chat.
Why am I not getting any notifications?
After installing the app, ensure you have granted the necessary permissions. If you haven't granted the required permissions and would like to enable them, follow these steps:
1. Go to Phone Settings.
2. Navigate to App Management.
3. Find DivineTalk in the App list.
4. Select Permissions.
5. Allow the necessary permissions.
Even though permissions are allowed, why am I not receiving any notifications?
If notifications are still not working after granting necessary permissions, try clearing the data or cache of your app. Follow these steps:
1. Go to Settings.
2. Navigate to App Management.
3. Find DivineTalk in the App list.
4. Select Storage usage.
5. Choose Clear data and Clear Cache.
When will the astrologer come online?
Next Online Time is displayed in the astrologer profile for each service. If the next online time is not mentioned, follow the astrologer from the profile, and we will notify you every time whenever the astrologer comes online next.
Join the waitlist for Astrologer:
1. By joining the waitlist, the system notifies the astrologer that you want to talk to them. If they are available, they will come online to take the call.
2. Joining the waitlist ensures you'll be connected to the astrologer wherever they come online next.
Why does my wait time keep increasing?
Wait time is an approximation calculation and can change due to the following reasons:
1. If a user ahead of you in the waitlist does a recharge during their session.
2. If a user ahead of you misses their session.
When will the astrologer come online?
1. To receive notifications when an astrologer goes live, you must follow them.
2. You can follow them either from their profile or during their live event.
Why am I unable to send messages in LIVE?
If you can't send a message in LIVE, you've probably been blocked due to the use of inappropriate language.
Why didn't I receive a notification for the live session?
1. Verify if you are following the astrologer. You can check this from the astrologer's profile.
2. Ensure you have granted notification permission to DivineTalk in your phone settings. If it's challenging to find, consider reinstalling the app.
How do I join the live session if I am unable to?
If you are blocked by the astrologer, you won't be able to join the live session. For further details, please reach out to customer support.
How can I get discounts?
We offer cashback on various recharges, allowing you to opt for a larger recharge as your wallet has lifetime validity. No coupon code is required. Additionally, many astrologers offer discounts on their profiles from time to time. Follow them to receive notifications about these discounts.


